Service Desk Agent

43 Days Ago Datacom Connect Pty Ltd
Full-time Job View : 210 Job Apply : 0
Job Salary Range
$ 40000 - 50000 Per Year
Does not matter
Career Level
Entry Level
Job Category
Minimum Experience
Degree Title
Department :
Sub Category :
Job Type : Full-time
Job Shift : Variable
Duration : Permanent
Zipcode : 5092
Posted : 15-04-2022
Minimum Education : High School
Career Level : Entry Level
Work Permit : Australia
Required Travel : Not required
Job Application Open : 14-04-2022
Job Application Close : 14-05-2022

About us

Our Service Desk Agents are the first point of contact for our clients. No two days will be the same as you’ll be proactively problem solving any customer issues that come your way or escalating them as appropriate.

As part of the Managed Services team, you’ll provide high quality, efficient support to our clients and their customers through responding to telephone calls, emails and alert monitoring. Following ITIL processes, you’ll identify, troubleshoot and resolve incidents and service requests.

You’ll be part of a team that is striving to achieve the best possible outcome for all our customers, and develop skills and knowledge that form the foundation of a career in IT.


For this position you will need to be available to work a rotational roster Monday to Sunday between the hours of 6am to 8pm.

What you’ll bring

Problem solving and delivering quality customer service is your forte, and you’re looking for a role that challenges you to think on your feet. You’re comfortable working with customers over the phone and have strong, clear communication skills; both written and verbal.

You’ll value being part of a team and you’ll also be comfortable working autonomously. We’re looking for someone who is passionate about developing a career in the ever-fast-changing world of IT and someone who truly values the customers they support.

This role is a true jump onto an IT career ladder, so apply now and tell us why you are the right person to join our team!

About Datacom

We have over 6,200 people across our global offices, and generate an annual revenue of over $1.2 billion, this makes us one of Australasia’s largest professional IT services companies. We have extensive expertise in operating data centres, providing IT services, software engineering and application management, as well as payroll and customer service design and operations. With this comes a long list of significant clients Datacom is committed to hiring, developing and promoting the best talent from a diverse range of backgrounds. We are local at heart, yet world-class in capability.

Australian Citizenship is essential for Federal Government security clearance requirements.

Datacom is committed to the health and safety of its people and the wider community. Based on site access requirements for this role, the successful applicant will need to be able produce evidence of being fully vaccinated against COVID-19, or a valid exemption. Datacom will consider whether any accommodations can be made for candidates who are partially vaccinated (with remaining vaccine doses booked), or who are unable to be vaccinated against COVID-19 and hold a valid exemption.

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Application ends in 14-05-2022
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